Ecole Setsuko – Student Policies

1. Tuition, Payment Options & Fees

All tuition and fees must be paid in Canadian dollars.

Deposits

• Diploma Programs: $250 non-refundable deposit
• À la carte courses / workshops: $50 non-refundable deposit

Deposits are required to secure your spot in any program or course.

Payment Options

Students may choose one of the following payment methods:

1. Pay in Full

• Full tuition is paid upon registration

2. Financing Through Square

• An open invoice will be issued to you
• You may apply for financing directly through Square
• Approval and payment terms are determined by Square

3. In-House Payment Plan (Case-by-Case)

• Only available for Diploma Programs longer than 3 months
• Offered only if financing through Square is not approved

Conditions:

• Payment plan duration cannot exceed the length of the program
• All payment plans begin on either the 1st or the 15th of the month

Important:

• If a payment is missed, the payment plan will be automatically cancelled
• The remaining balance will become immediately due as an open invoice
• Failure to pay may result in removal or withdrawal from the program

This is a courtesy option. We are not able to follow up or chase missed payments.

Administrative Fees

A $150 administrative fee will apply for:

• Program changes
• Switching payment methods or plans
• Any requested modifications to your enrollment or payment structure

Late Payments

• A $45 late fee will be charged per month
• Applied starting 3 days after the due date

Certification Requirement

• No diploma or certificate will be issued until full payment has been received

2. Cancellations, Withdrawals & Refunds

Deposits

• All deposits are non-refundable, as outlined in Section 1
• This applies to all programs, courses, workshops, and custom packages

Diploma Program Withdrawals

Students may withdraw from a diploma program by submitting written notice via email.

Refund Policy – Diploma Programs

Within the First 2 Weeks of the Program:

• Students may withdraw within the first 2 weeks from the program start date
• Tuition paid will be refunded minus:
  • The non-refundable deposit
  • A $150 administrative fee

After 2 Weeks – Up to 50% of Program Completion:

• Tuition will be recalculated at full à la carte pricing for all courses attended
• Any discounts received for enrolling in a full program or bundle will be removed
• The student will be responsible for the adjusted balance
• A refund may be issued only if there is a remaining credit after recalculation

After 50% of Program Completion:

• No refunds will be issued
• The full remaining balance is still owed, regardless of withdrawal

Workshops & À La Carte Courses

• Deposits remain non-refundable

Cancellations:

• Less than 48 hours notice → No refund or credit
• More than 48 hours notice:
  • If paid in full, the student may choose between:
    • A refund, or
    • A credit toward a future course or workshop

Important Notes

• The withdrawal date is based on the date written notice is received
• Missed classes are not refundable
• Failure to attend does not qualify as formal withdrawal
• All balances must be paid in full regardless of completion status once past the 50% mark

3. Academic Exemptions & Course Credit

Students who have previously studied at another massage therapy school, college, or university may be eligible for course exemptions.

To be considered, students must provide:

• Official transcripts
• Course outlines or syllabus

How Exemptions Work

If an exemption is approved:

• The student will not be required to complete exams or assignments for that course
• The student may still be required to audit (sit in on) portions of the course, especially where content is specific to massage therapy

For example:
A student who has completed college or university-level Anatomy & Pathology may not need to retake the full course. However, massage-specific components, such as Palpation Clinics, are still required and must be completed.

Financial Adjustments

• Approved exemptions will result in a reduction of tuition, based on the discounted value of the exempted course(s) within the program
• Any non-exempt portions of the course (such as practical or massage-specific training) must still be completed and paid for

4. Enrollment Requirements

To enroll, you must:

• Be 18 years of age or older
• Have proficiency in understanding, speaking, reading and writing English
• Possess a high school, college, or university degree, or demonstrate sufficient and appropriate life experience for the chosen program
• Complete the online registration form
• Pay the full tuition fee, or a non-refundable registration deposit

Students agree to follow the school’s general and financial terms upon enrollment.

Online students must have:

• A computer
• A working Google account
• Reliable internet for video classes

5. Progress, Evaluation & Grading

Students are expected to actively engage with course material in order to gain the full benefit of their training.

Evaluations (exams, assignments, and practical assessments) are used to:

• Track student progress
• Ensure competency in each subject
• Confirm readiness for professional practice

All diplomas, certificates, and course completions are based on meeting required evaluation standards.

Grading System

Ecole Setsuko uses a Pass / Fail (P / F) grading system.

• Some instructors may use numerical grades during the course
• Final results will be recorded as:
  • Pass (P)
  • Fail (F)

Passing Requirements

To successfully pass a course, students must:

• Achieve a minimum of 60% (Pass) on all required evaluations
• Complete all required assignments, exams, and practical components

Online Course Requirements

For online courses (such as Anatomy & Physiology):

• Students are required to complete weekly quizzes
• Quizzes must be completed on time and each week

Important:

• While these quizzes may not count toward the final grade, they are mandatory
• Failure to complete weekly quizzes will result in:
  • The course needing to be retaken, and
  • No certificate being issued

Program Progression

• Students must receive a Pass (P) in all prerequisite courses before moving to the next level
• All required courses and clinics must be passed in order to graduate

Important

• If required work is not completed, the school cannot confirm competency
• This may prevent:
  • Course completion
  • Progression to the next level
  • Graduation

6. Attendance & Participation

Students are expected to attend all scheduled classes and fully participate in both theoretical and practical components of their training.

Attendance

• Students are responsible for attending all classes and staying up to date with course material
• If a class is missed, it is the student’s responsibility to catch up on all missed content

Participation Requirements

• Active participation is required in all classes
• Students must be prepared to both give and receive treatments as part of their training

Missed Time & Make-Up Requirements

• Missed classes or training may impact a student’s ability to successfully complete the program
• The school may require:
  • Additional practice
  • Additional evaluations
  • Make-up time (subject to additional fees)

Important

• Attendance and participation are required to meet competency standards
• Failure to attend or participate may result in:
  • Incomplete training
  • Delays in progression or graduation
  • Additional required hours or evaluations

7. Certification & Graduation Requirements

To receive a diploma or certificate, students must meet all program requirements.

Requirements for Graduation

Students must:

• Successfully complete all required courses
• Receive a Pass (P) in all evaluations
• Complete all required practical and clinic hours
• Meet attendance and participation requirements

Financial Requirement

• All tuition and fees must be paid in full before:
  • Diplomas or certificates are issued

Completion Standards

• The school must be able to confirm that the student has met all competency requirements
• If requirements are not met:
  • Certification will not be issued

Important

• Partial completion of a program does not guarantee certification
• All components of the program must be completed successfully

8. Code of Conduct

Students are expected to maintain a professional, respectful, and safe environment at all times.

General Behavior

• Students must treat instructors, staff, and classmates with respect and professionalism
• Disruptive, disrespectful, or inappropriate behavior will not be tolerated

Professional Standards

• Students are expected to conduct themselves in a manner appropriate to a professional healthcare setting
• This includes:
  • Proper communication
  • Respect for personal boundaries
  • Maintaining a safe and comfortable environment for others

Hygiene & Presentation

• Students must maintain proper personal hygiene
• Clean clothing and appropriate attire are required for all classes, especially practical sessions

Professional Boundaries & Conduct

Massage therapy training involves hands-on practice where students may be in vulnerable positions, including being undressed under proper draping.

Because of this:

• Sexual remarks, jokes, flirting, or inappropriate comments are strictly prohibited
• This includes:
  • Comments about someone’s body
  • Sexual jokes or suggestive language
  • Any form of body shaming

Students must understand that:

• Behavior that may be acceptable in a personal or social setting is not appropriate in a professional training environment
• As a student, you are beginning to develop your professional identity and practice, and are expected to act accordingly

Harassment, Discrimination & Safe Environment

• Sexual harassment will not be tolerated under any circumstances
• Discrimination of any kind is strictly prohibited, including based on:
  • Religion
  • Gender
  • Sexual orientation
  • Background or identity

Ecole Setsuko is a fully inclusive school and is committed to providing a safe, respectful environment for all students.

Classroom Environment

• Topics such as politics and religion must remain outside of the classroom
• These discussions can create division and are not appropriate within the learning environment

School Authority

The school reserves the right to:

• Issue warnings
• Require corrective action
• Suspend or remove a student from the program

In cases of serious misconduct:

• Immediate removal may occur without refund

9. Liability & Student Responsibility

Students participate in all practical and hands-on training at their own responsibility.

Assumption of Risk

• Massage therapy training involves physical activity and hands-on contact
• By enrolling, students acknowledge and accept the risks associated with participation

Health & Personal Responsibility

• Students are responsible for:
  • Monitoring their own physical condition
  • Informing instructors of any injuries, limitations, or health concerns
• Students should seek medical advice if unsure about their ability to participate

Consent & Professional Boundaries

• All practical work must be performed with clear communication and mutual consent
• Students must respect:
  • Personal boundaries
  • Comfort levels during treatments

Failure to respect consent or boundaries may result in removal from practical training or the program.

Hygiene, Safety & Allergies

• Students are responsible for maintaining proper hygiene and cleanliness during all practical work
• All tools, equipment, and workspaces must be used in a safe and sanitary manner
• Students must communicate any:
  • Allergies
  • Sensitivities to oils, products, or materials

Liability

• Ecole Setsuko and its instructors are not liable for injuries or damages that may occur during training, except in cases of gross negligence

Compliance

• Students must follow all instructor guidance and safety protocols during training
• Failure to do so may result in:
  • Removal from practical activities
  • Disciplinary action

10. Policy Acknowledgment

By enrolling in any program, course, or workshop at Ecole Setsuko, students acknowledge and agree to all school policies.

Agreement

• Students confirm they have:
  • Read
  • Understood
  • Accepted

all policies outlined in this document

Responsibility

• It is the student’s responsibility to:
  • Review all policies prior to enrollment
  • Ask for clarification if anything is unclear

Binding Agreement

• Enrollment in any program or course constitutes a binding agreement to these terms
• These policies apply for the full duration of the student’s enrollment

Policy Updates

• Ecole Setsuko reserves the right to update or modify policies at any time
• Students will be notified of any significant changes